Privacy Policy

1. Definitions

• "Company" / "Data Fiduciary" — EnergyBae Private Limited, which determines the purpose and means of processing your data.
• "Data Principal" / "You" — The natural person whose data is collected, including consumers, financing applicants, channel partners, or website visitors.
• "Digital Personal Data" — Any data about an identifiable individual, collected in digital form or subsequently digitized.
• "Data Processor" — Third-party entities processing data on behalf of EnergyBae under a written contract.
• "Consent" — Freely given, specific, informed, unconditional, and unambiguous agreement to processing for a specified purpose.
• "Partners" — Select third parties with whom EnergyBae has contracts for described business purposes.
• "Cookies" — Small text files placed on your device to remember preferences and actions.

2. What Personal Data We Collect

• Personal & Contact: Full name, email, mobile, telephone, residential and business addresses, project location, country.
• Financial: Payment instrument details, transaction history, payment preferences, spending patterns.
• Property & Site: Ownership documents, lease agreements, property tax records, site photographs and videos, structural information.
• Energy & Consumption: Electricity bills, metering data, generation and consumption records, wind speed and solar irradiation data.
• Technical: IP address, device info, browser type, cookies, pixel data, app usage analytics.
• Personal Details: Age, sex, date of birth, marital status, nationality, government ID details, occupation, educational history.
• Feedback: Your reviews and opinions about EnergyBae's products and services.

3. How We Collect Personal Data

• Information You Provide: Via our website, mobile app, on-site surveys, physical paperwork, or customer interactions.
• Automatically: Via cookies, pixels, analytics tools, log files, and monitoring systems on installed equipment.
• Communications: Tracking open rates on emails and link clicks where your email provider supports it.
• Third Parties: From financing partners, insurance partners, utility providers, or other authorized sources where you've consented.

4. Data You Share With Us

We collect data when you:

• Submit an enquiry, request a quotation, or register for our services
• Purchase products, make payments, or conduct transactions
• Apply for financing, insurance, subsidies, or net-metering approvals
• Upload documents, submit forms, or provide project assessment information
• Communicate via email, telephone, WhatsApp, or customer support channels
• Complete surveys, feedback forms, or promotional campaigns
• Opt in to newsletters, marketing, or promotional offers

5. Automatically Collected Data

When you visit our website or use our app, we automatically collect IP addresses, browser type, device information, operating system, session data, and referral data to improve content, security, and performance. If you use our monitoring services, installed equipment may also collect energy generation and performance data.

6. Purpose of Collection & Use

• Deliver products and services — solar, wind, hybrid, EPC, AMC, EV charging, consultancy
• Prepare quotations, proposals, and engineering designs
• Facilitate financing and insurance arrangements
• Process subsidy applications and regulatory filings
• Communicate about projects, maintenance, and support
• Improve our website, products, and user experience
• Protect against fraud, unauthorized access, and security threats
• Comply with applicable laws, regulations, and legal obligations

7. Minors

8. Sharing of Personal Data

We may share your data with:

• Business Partners: Contractors, EPC partners, installers, and service providers necessary for project delivery.
• Financing Partners: Banks, NBFCs, and lenders for processing financing applications.
• Insurance Partners: Insurers, brokers, and intermediaries for insurance services.
• Service Providers: Hosting, analytics, payment, customer support, and security vendors.
• Regulatory Authorities: Government bodies, utility companies, and subsidy authorities where required.
• Professional Advisors: Lawyers, auditors, and compliance advisors as needed.
• Legal Compliance: Where required by law, court order, or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

9. Data Security

While we take commercially reasonable steps to protect your data, no internet transmission is 100% secure. If you suspect misuse or unauthorized access, please contact our Grievance Officer immediately.

10. Retention of Personal Data

We retain data for as long as necessary to provide services, fulfil legal and regulatory obligations, resolve disputes, and enforce agreements. When data is no longer required, we delete, anonymize, or securely dispose of it in accordance with applicable law.

11. Where Data is Stored

12. Your Rights

• Request access to your personal data and how it is processed
• Request correction, completion, or erasure of inaccurate or incomplete data
• Withdraw consent at any time (may affect our ability to provide services)
• Request information about categories of data processed and third parties involved
• Nominate another individual to exercise rights on your behalf in case of death or incapacity

To exercise your rights, contact our Grievance Officer using the details below.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website and becomes effective from the date specified. We encourage you to review it periodically.

14. Contact Us — Grievance Officer